Terms and conditions of delivery

Payment service provider

Paytrail Oyj (2122839-7) co-operates with Finnish banks and credit institutions as the payment service provider and payment service provider. Paytrail Oyj appears as the payee on the bank statement or card invoice and forwards the payment to the merchant. Paytrail plc is licensed as a payment institution. In the event of a complaint, please contact the supplier of the product in the first instance.

Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä

www.paytrail.com

---------------------------------

Below these delivery terms are also in English and Swedish:

Order and payment confirmation

Once we have received your order, we will send you an order confirmation email showing your order details and any pre-invoices. Annathan your email address every time you place an order. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. When dealing with customer service, always keep your possible customer number and order number available. Always check that the contents of the package match the products on the order confirmation.

You can contact our customer service with the following information:

Avia Line Oy

(Ecommerce name 4BeautyFinland)
Ylästöntie 115B
01690 Vantaa

asiakaspalvelu@4beautyfinland.fi

2211126-2

Delivery methods and costs

Shipping costs include postage and packaging. We will deliver your order using the delivery method mentioned in our online store, which you choose in connection with your order. In the shopping cart, we present an estimate of future delivery costs according to the primary delivery method in use. You can see the exact delivery costs after selecting the desired payment and delivery methods for the order. The delivery methods used depend on the contents of the shopping cart and the size, quantity and total weight of the products. From the delivery methods available at the checkout, you can choose the option that suits you best, in connection with which the exact delivery cost is presented. Shipping costs will be charged upon payment of the order.

We deliver products in Finland through Posti or Matkahuolto. Some products can be sent by letter and some by parcel (depending on the size and weight of the order). Shipments received by letter usually cost € 4.90.

For parcels, once the shipment has arrived in your local mail, you will receive an acknowledgment of receipt by mail or email. When picking up a postal item, you will need a shipping ID and an identity card. Please note that Posti only stores packages for 7 days, so remember to pick up your package on time.

You will receive FREE SHIPPING when ordering for at least 40 euros. Please note that for smaller locations, delivery methods may be more limited, which may affect delivery times.

Pick-up directly from our store in Vantaa is also possible without shipping costs. We are open by appointment.

Delivery time

Our most common delivery times to Finland and the EU vary depending on the order and delivery method. We aim to ship orders 2-7 business days after receiving the order, unless a different delivery time is stated in the product information, or it is a Pre-Order Product (this is mentioned in the product information). Please note that mail is not delivered on Tuesdays and regular mail will be delivered to recipients within 4 business days. The post office usually delivers letters with a parcel ID within 2 working days. Exceptions to delivery time estimates have also been reported if the shopping cart has out of stock products and we will also notify you of any delays immediately after ordering.

We will not be liable for any delays caused by force majeure or for any indirect inconvenience caused by the delays. The online store informs about different delivery times on its website.

Product exchange and return conditions

If you are a consumer, you have the right under the Finnish Consumer Protection Act to cancel your order by notifying us no later than 14 days after receiving the goods or the last batch of goods or, in the case of regular delivery, receiving the first batch of goods. For downloadable products, from the time of receipt of the order.

You must notify us of your decision to cancel the agreement by emailasiakaspalvelu@4beautyfinland.fi. To comply with the cancellation deadline, it is sufficient that you submit your notice of the exercise of the right of cancellation before the cancellation period expires. Our customer service will give you advice on how to return your product.

In order for your return to be accepted, the product must be in good condition, unused and in its original packaging. Opened or used cosmetics or hygiene products cannot be returned for hygiene reasons. This also applies to our perennial roses. In this way, we guarantee that the products purchased by our customers are intact and unused.

If the returned product has been used in violation of the buyer's statutory duty of care, the company has the right to charge a write-down up to the full price of the product with return costs.

Please note that loose eyelashes, eyeliners and detergent products are hygiene or cosmetic products, so we do not accept opened packaging.

The customer is responsible for returning the product, for example for possible damage to the product during transport or loss of the package. Pack the product well.

After we receive your return and evaluate the condition of the products, we will refund you within 14 days. We will notify you by email when the matter has been processed. Payment will be made primarily in the manner in which you made your purchase.

Effects of restitution

You must return the goods without delay and no later than 14 days after the cancellation notice. The deadline has been met if you return the goods before the end of that 14-day period. If necessary, the returner must prove that the goods have been returned on time, for example with a return receipt. The returner must pay the cost of the return. These costs will not be reimbursed to the returner. You are only liable for any depreciation of the goods resulting from any treatment other than that necessary to establish the nature, characteristics and functioning of the goods. If the returned product is found to be unsaleable and the product is returned to the customer, the postage will be paid by the customer.

Defective product and complaint

Defective products and any product missing from the package will be complained tocustomer service (at) 4beautyfinland.fi, and a refund for a defective product is received if a defect is found in the product. If necessary, we ask for a picture, video or return of the product to determine the condition of the product.

Please note that we do not have a "satisfied customer guarantee". Therefore, we do not accept returns / complaints about products you have used that do not meet your expectations. We always recommend that you first try a new product on a small area of skin (such as your hand) and wait 24 hours to see if the product causes any hypersensitivity.

Unclaimed package

Non-redemption is not the same as refund or cancellation. For a non-redeemed package that has not been notified separately, we reserve the right to charge you € 20 to cover the costs incurred.

Remarkable

The right of exchange and return only applies to consumer customers. Orders for business customers have no right of exchange or return.

Problem situations

If the product is lost or damaged during transport, you must notify us of the defect in writing within 14 days at the latest at the address given in the Product Exchange and Return Policy section. If the package is clearly damaged in transit, you must immediately make a complaint to the shipping company of your choice. 4Beauty Finland is not responsible for any lost or damaged product during transport.

Your personal information may be used to process your order. You can read more about the use of your personal information in our register description.We only use the information to process orders and for our own marketing.

Limitation of Liability

4Beauty Finland shall not be liable for any indirect or consequential or other damages related to the order, delivery or product or for any of the above, unless a mandatory provision in the Consumer Protection Act or other mandatory law provides otherwise for such damage.

Disagreements

We always try to settle any disputes regarding your order primarily by agreement, so please contact our customer service first to arrange a deal.

If the dispute concerning the sales contract cannot be settled through negotiation between the parties, the consumer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi) to be resolved. Before taking the matter to the Consumer Disputes Board, the consumer should contact the Consumer Advice Center (www.kuluttajaneuvonta.fi).