Refund policy

If you are a consumer, you have the right under the Finnish Consumer Protection Act to cancel your order by notifying us no later than 14 days after receiving the goods or the last batch of goods or, in the case of regular delivery, receiving the first batch of goods. For downloadable products, such as gift cards, from the time the order is received.

You must notify us of your decision to cancel the agreement by emailasiakaspalvelu@4beautyfinland.fi. To comply with the cancellation deadline, it is sufficient that you submit your notice of the exercise of the right of cancellation before the cancellation period expires. Our customer service will give you advice on how to return your product.

In order for your return to be accepted, the product must be in good condition, unused and in its original packaging. Opened or used cosmetics or hygiene products cannot be returned for hygiene reasons. Please note that loose eyelashes, eyeliners and detergents are hygiene or cosmetic products, so we cannot accept an opened package. This also applies to our perennial roses. In this way, we guarantee that the products purchased by our customers are intact and unused.

If the returned product has been used in violation of the buyer's statutory duty of care, the company has the right to charge a write-down up to the full price of the product with return costs.

For example, the customer is responsible for any damage to the product during transport or for the loss of the package. Pack the product well.

After we receive your return and evaluate the condition of the products, we will refund you within 14 days. We will notify you by email when the matter has been processed. Payment will be made primarily in the manner in which you made your purchase.

The returner must pay the cost of the return. These costs will not be reimbursed to the returner. If the returned product is found to be unsaleable and the product is returned to the customer, the postage will be paid by the customer.

Defective product and complaint

Defective products and any product missing from the package will be complained tocustomer service (at) 4beautyfinland.fi, and a refund for a defective product is received if a defect is found in the product. If necessary, we ask for a picture, video or return of the product to determine the condition of the product.

Please note that we do not have a "satisfied customer guarantee". Therefore, we do not accept returns / complaints about products you have used that do not meet your expectations. We always recommend that you first try a new product on a small area of skin (such as your hand) and wait 24 hours to see if the product causes any hypersensitivity.

Unclaimed package

Non-redemption is not the same as refund or cancellation. For a package that has not been redeemed for which no separate cancellation notice has been given, we reserve the right to charge you € 20 to cover the costs incurred.

Remarkable

The right of exchange and return only applies to consumer customers. Orders for business customers have no right of exchange or return.

Problem situations

If the product is lost or damaged during transport, you must notify us of the defect in writing within 14 days at the latest at the address given in the Product Exchange and Return Policy section. If the package is clearly damaged in transit, you must immediately make a complaint to the shipping company of your choice. 4Beauty Finland is not responsible for any lost or damaged product during transport.

Your personal information may be used to process your order. You can read more about the use of your personal information in our register description.We only use the information to process orders and for our own marketing.